Terms & Conditions

Last Updated: September 21, 2026

Welcome to Pryvia Cosmetics. These Terms & Conditions govern your access to and use of our website and your purchase of products from us.

By accessing our website, creating an account, or purchasing products from Pryvia Cosmetics, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

These terms are intended for an Indian e-commerce business and should be read together with our Privacy Policy, Shipping Policy, and Cancellation & Refund Policy. Indian e-commerce rules require e-commerce entities to provide consumers with information concerning matters such as returns/refunds, delivery, payment methods, and grievance redressal. (Consumer Affairs)

1. About Pryvia Cosmetics

Pryvia Cosmetics is an online retailer offering skincare, beauty, and cosmetic products.

Website: https://pryviacosmetics.com/
Email: support@pryviacosmetics.com
Phone: (+91) 9331990000
Address: Kolkata, West Bengal, India

In these Terms & Conditions, “Pryvia Cosmetics,” “we,” “us,” or “our” refers to Pryvia Cosmetics, and “you,” “your,” or “customer” refers to any person accessing or purchasing from our website.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorized access to our website or systems.
• Interfere with the security or operation of the website.
• Copy, reproduce, modify, or distribute website content without permission.
• Use automated systems to collect information from our website without authorization.
• Provide false or misleading information while creating an account or placing an order.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms & Conditions have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, ingredients, availability, and other product information displayed on our website are accurate.

However:

• Product colours may appear slightly different depending on your device or screen.
• Packaging may occasionally differ from the images displayed on the website.
• Product information may be updated from time to time.
• Availability may change without prior notice.
• We reserve the right to correct errors or inaccuracies in product information.

Nothing on the website should be interpreted as a medical diagnosis or treatment recommendation.

4. Cosmetic and Skincare Products

Pryvia Cosmetics products are intended for cosmetic and skincare purposes unless otherwise stated.

Individual skin types and results may vary. Customers should review the product information, ingredients, directions, warnings, and usage instructions before using a product.

If you have known allergies, sensitivities, or specific skin concerns, you should review the ingredients carefully and seek appropriate professional advice where necessary.

Pryvia Cosmetics does not guarantee that a particular product will produce a particular result for every customer.

5. Product Availability

Products displayed on our website are subject to availability.

We reserve the right to:

• Limit quantities purchased by a customer.
• Discontinue products.
• Change product specifications.
• Correct availability errors.
• Cancel an order if a product is unavailable.

If we are unable to fulfil an order after payment has been received, we will communicate with you and, where applicable, process a refund for the unavailable product or order.

6. Prices

All product prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time without prior notice.

The applicable price for an order will generally be the price displayed at the time the order is placed, subject to correction of obvious pricing or technical errors.

Applicable taxes, shipping charges, or other charges, where relevant, will be displayed during the checkout process.

7. Placing an Order

When you place an order through our website, you agree to provide accurate and complete information, including:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment information where applicable

After placing an order, you may receive an order confirmation by email or other available communication method.

An order confirmation does not necessarily guarantee fulfilment if the product becomes unavailable, a payment fails, or an obvious pricing or technical error is identified.

8. Order Cancellation

Orders may be cancelled subject to our Cancellation & Refund Policy and the stage of order processing.

If an order has already been processed, packed, shipped, or delivered to the shipping carrier, cancellation may no longer be possible.

Please contact us as soon as possible if you need to request an order cancellation.

Email: support@pryviacosmetics.com
Phone: (+91) 9331990000

9. Payments

We may provide multiple payment methods through third-party payment service providers.

Payment transactions may be subject to the terms and privacy policies of the respective payment provider.

Pryvia Cosmetics does not intentionally store complete debit card or credit card credentials on its own systems when payment is processed through a third-party payment gateway.

We reserve the right to refuse or cancel an order where a payment appears fraudulent, unauthorized, or otherwise suspicious.

10. Shipping and Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated delivery timeframe communicated on the website or during checkout.

Delivery times may vary due to:

• Delivery location
• Courier availability
• Weather conditions
• Public holidays
• Operational delays
• Incorrect or incomplete shipping information
• Circumstances beyond our reasonable control

Once an order has been handed over to the delivery partner, delivery may also be subject to the carrier’s processes and timelines.

For more information, please refer to our Shipping & Delivery Policy.

11. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information.

Pryvia Cosmetics will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

If an order is returned because of an incorrect address, unavailable recipient, or other customer-related delivery issue, additional shipping charges may apply for re-delivery where applicable.

12. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are subject to our Cancellation & Refund Policy.

Certain products may not be eligible for return or exchange for hygiene, safety, or product-integrity reasons.

Customers should review the applicable return conditions before opening or using a product.

Where a return is approved, the customer may be required to provide photographs, order information, or other details necessary to process the request.

Any refund will be processed using the applicable payment/refund method and within the timeframe specified in our refund process.

13. Damaged, Defective or Incorrect Products

If you receive a product that is:

• Damaged during delivery
• Defective
• Incorrect
• Missing from your order

please contact us as soon as reasonably possible after delivery.

We may request:

• Order number
• Photographs or videos of the package
• Photographs of the product
• Shipping label
• Other information necessary to investigate the issue

After reviewing the claim, we may provide an appropriate resolution in accordance with our applicable policies and law.

14. Promotions and Discounts

From time to time, Pryvia Cosmetics may offer:

• Discount codes
• Promotional offers
• Product bundles
• Limited-time sales
• Free shipping offers
• Other promotional campaigns

Promotional offers may have additional terms, including expiry dates, minimum order values, product restrictions, or usage limits.

Unless expressly stated otherwise, promotional offers cannot be combined.

We reserve the right to modify or withdraw promotional offers subject to applicable law.

15. Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials.

You should notify us if you believe your account has been accessed without authorization.

You are responsible for activities carried out through your account unless caused by circumstances for which you are not responsible under applicable law.

16. Intellectual Property

All content appearing on the Pryvia Cosmetics website, including:

• Logos
• Brand names
• Product images
• Photographs
• Graphics
• Website design
• Text
• Product descriptions
• Videos
• Icons
• Other website materials

may be owned by or licensed to Pryvia Cosmetics and may be protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.

17. User Reviews and Content

If you submit a review, testimonial, photograph, comment, or other content to Pryvia Cosmetics, you confirm that:

• The content is not unlawful or misleading.
• You have the right to submit the content.
• The content does not infringe another person’s intellectual-property or privacy rights.
• The content does not contain malicious code or harmful material.

By submitting content, you grant Pryvia Cosmetics permission to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to remove content that we reasonably believe violates these Terms & Conditions or applicable law.

18. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services, including payment, delivery, analytics, marketing, or other service providers.

Pryvia Cosmetics is not responsible for the content, availability, security, or privacy practices of third-party websites.

Your use of third-party services may be subject to their respective terms and policies.

19. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

• Available without interruption
• Free from errors
• Free from technical issues
• Free from viruses or other harmful components

The website may occasionally be unavailable because of maintenance, updates, technical problems, hosting issues, or circumstances beyond our reasonable control.

20. Limitation of Liability

To the extent permitted by applicable law, Pryvia Cosmetics will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer rights or liability that cannot legally be excluded or restricted under applicable law.

21. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Pryvia Cosmetics harmless from claims, losses, liabilities, damages, and expenses arising from your unlawful use of the website, violation of these Terms & Conditions, or infringement of another person’s rights.

22. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

You can review our Privacy Policy on the website.

Where consent is the basis for processing personal data, applicable Indian data-protection law provides for informed consent and the ability to withdraw consent, subject to the applicable legal framework. (MeitY)

23. Grievance Redressal

If you have a complaint, concern, or dispute relating to an order, product, payment, delivery, or our website, please contact us first so that we can attempt to resolve the matter.

Customer Support / Grievance Contact

Pryvia Cosmetics
Email: support@pryviacosmetics.com
Phone: (+91) 9331990000
Address: Kolkata, West Bengal, India

We will make reasonable efforts to review and respond to customer complaints within the applicable time period.

Indian e-commerce rules require an e-commerce entity to maintain a grievance-redressal mechanism and provide relevant contact information to consumers. (Consumer Affairs)

24. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.

Subject to applicable consumer-protection laws and other mandatory legal provisions, disputes relating to these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts in Kolkata, West Bengal, India.

Nothing in these Terms & Conditions is intended to restrict any rights available to consumers under applicable law.

25. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our:

• Products
• Services
• Website
• Business practices
• Legal or regulatory requirements

The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated terms, to the extent permitted by applicable law.

26. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Pryvia Cosmetics
📧 Email: support@pryviacosmetics.com
📞 Phone: (+91) 9331990000
📍 Address: Kolkata, West Bengal, India