Privacy Policy

Last Updated: September 21, 2026

At Pryvia Cosmetics, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. About Pryvia Cosmetics

Pryvia Cosmetics operates an online store offering skincare, beauty, and cosmetic products.

For the purposes of this Privacy Policy, “Pryvia Cosmetics,” “we,” “us,” or “our” refers to the operator of the Pryvia Cosmetics website.

Website: https://pryviacosmetics.com/
Email: support@pryviacosmetics.com
Address: Kolkata, West Bengal, India

2. Information We Collect

We may collect information that you provide directly to us when you:

• Create an account
• Place an order
• Contact us
• Subscribe to our newsletter
• Submit a contact or enquiry form
• Participate in promotions or offers
• Leave a product review
• Request customer support

The information may include:

Personal Information

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• City, state, and postal code
• Account login information
• Order and purchase information

Payment Information

When you make a purchase, payment information may be processed by our third-party payment service providers.

Pryvia Cosmetics does not intend to store your complete debit card, credit card, UPI, or banking credentials on its own servers.

Payment information may be handled directly by the payment gateway or payment service provider used during checkout.

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring website
• Website interaction information
• General website usage information

This information helps us understand how visitors use our website and allows us to improve our website, products, services, and user experience.

4. How We Use Your Information

We may use the information we collect to:

• Process and fulfil your orders
• Process payments
• Deliver your purchases
• Provide order confirmations and updates
• Communicate with you regarding your orders
• Respond to customer enquiries
• Provide customer support
• Manage your account
• Improve our website and services
• Improve our products and customer experience
• Prevent fraud and unauthorized transactions
• Maintain website security
• Send promotional communications where permitted
• Provide information about products, offers, and promotions
• Comply with applicable legal and regulatory requirements

We only seek to use information that is reasonably necessary for the relevant purpose.

India’s Digital Personal Data Protection Act, 2023 provides for notice regarding personal-data processing and establishes requirements around consent where consent is the basis for processing.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies are small files stored on your device when you visit a website.

We may use cookies to:

• Keep items in your shopping cart
• Remember your preferences
• Maintain login sessions
• Process purchases
• Understand website traffic
• Improve website functionality
• Analyze website performance
• Provide relevant marketing or promotional experiences

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website, including shopping cart and checkout functionality.

6. WooCommerce

Our website uses WooCommerce to provide online shopping functionality.

When you place an order, information such as your name, billing details, shipping information, contact information, order details, and related transaction information may be processed to fulfil your purchase.

This information may also be used to provide order-related customer support.

7. Payment Processing

Payments made through our website may be processed by third-party payment providers.

Depending on the payment method selected, you may be redirected to or interact with the payment provider’s platform.

These providers may collect and process payment information according to their own privacy policies and terms.

Pryvia Cosmetics does not control the privacy practices of third-party payment providers.

8. Shipping and Delivery

To fulfil your order, we may share necessary information with delivery and logistics service providers.

This may include:

• Customer name
• Shipping address
• Phone number
• Order details

This information is shared only to the extent reasonably necessary to deliver your order and provide related services.

9. Third-Party Service Providers

We may use third-party service providers to operate and improve our website and business.

These may include providers for:

• Website hosting
• Payment processing
• Shipping and delivery
• Website analytics
• Email communication
• Marketing
• Website security
• Customer support

These service providers may process personal information on our behalf where necessary to provide their services.

We encourage users to review the privacy policies of relevant third-party service providers.

10. Marketing and Promotional Communications

If you subscribe to our newsletter or otherwise provide permission to receive marketing communications, we may send you information about:

• New products
• Special offers
• Discounts
• Promotions
• Product recommendations
• Pryvia Cosmetics updates

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

Transactional communications, such as order confirmations and delivery updates, may still be sent when necessary to fulfil your order.

11. Product Reviews

If you submit a product review, testimonial, or other content to our website, the information you provide may be displayed publicly on the website.

Please avoid including sensitive personal information in reviews or other publicly visible content.

12. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

13. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and fulfilling orders
• Providing customer support
• Maintaining business and transaction records
• Resolving disputes
• Preventing fraud
• Complying with applicable legal obligations

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements.

14. Your Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion of information where applicable
• Withdraw consent where processing is based on consent
• Request information regarding how your personal information is processed
• Raise a complaint regarding our handling of your personal information

Where applicable, you may exercise these rights by contacting us using the details provided below.

If you withdraw consent, this will not affect the lawfulness of processing carried out before the withdrawal. The DPDP Act expressly provides for withdrawal of consent where consent is the basis for processing.

15. Children’s Privacy

Our website is intended for use by adults and is not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.

16. Third-Party Links

Our website may contain links to third-party websites, services, or social media platforms.

Pryvia Cosmetics is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business practices
• Website functionality
• Third-party services
• Applicable laws and regulations
• Privacy and security practices

Any changes will be posted on this page with an updated “Last Updated” date.

We encourage you to review this page periodically.

18. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

Pryvia Cosmetics

Email: support@pryviacosmetics.com
Phone: (+91) 9331990000
Address: Kolkata, West Bengal, India